AMC Contracts
3, 5 and 10-year annual maintenance contracts with SLA-backed response times
What We Deliver
Defined SLAs
4-hour response for critical assets, next-business-day for standard — contracted.
Preventive Maintenance
Quarterly health checks, patching, firmware and performance tuning.
Spares & Standby Units
Critical spares stocked locally; standby units to keep you running during RMA.
Dedicated Engineer
A named L2 engineer who knows your setup — no repeating context on every call.
Health Reports
Monthly asset health, ticket and SLA compliance reports for management.
Flexible Coverage
Comprehensive or non-comprehensive; per-asset or per-site plans of 3/5/10 years.
Annual Maintenance Contracts That Prevent Downtime
Break-fix support only starts after something has already stopped working. An IT AMC from IT Traders covers preventive maintenance, priority support, spare management and health reporting for your servers, network switches, firewalls, CCTV, laptops and desktops — across Dell, HPE, Lenovo, Cisco, Fortinet and Hikvision, and mixed multi-brand estates. You get fixed annual costs, agreed SLAs and an engineer who knows your setup.
Every AMC starts with an asset audit, so each device, warranty date and support level is recorded before the contract begins. Quarterly health checks and clear reports then show exactly what was serviced and what needs attention.
Supported Brands Under AMC
Multi-OEM hardware we maintain under annual maintenance contracts.
| Brand | Target Use Case | Key Highlights | Sourcing & Support |
|---|---|---|---|
& HPE
|
Servers, Storage & Desktops | Preventive checks, firmware updates, parts replacement | Comprehensive & non-comprehensive AMC |
|
Laptops, Desktops & Servers | Health checks, repairs and standby units | AMC, break-fix, spares |
|
Switches, Routers & Wireless | Configuration backups, firmware and health monitoring | Network AMC, SLA support |
|
Firewalls & Security | Rule reviews, firmware and licence renewal tracking | Security AMC, renewals |
|
CCTV & Surveillance | Camera cleaning, recorder and storage health checks | CCTV AMC, repairs |
Supported Brands
Our 4-Step AMC Onboarding Methodology
How we take over maintenance of your IT assets and keep them running reliably.
Asset Audit & Inventory
We list and inspect every device, noting condition, warranty and criticality.
SLA & Coverage Planning
Choose comprehensive or non-comprehensive cover, response times and visit schedule.
Preventive Maintenance
Scheduled health checks, cleaning, firmware updates and backup verification.
Break-Fix, Spares & Reporting
Fast repairs, standby units, and regular health reports.
Key Business Benefits & Value Proposition
Why Businesses Choose IT Traders for AMC Contracts
- Predictable IT Costs: Fixed annual contracts replace unexpected repair bills.
- Defined Response SLAs: Guaranteed response and resolution times for critical issues.
- Less Downtime: Preventive maintenance catches problems before they cause outages.
- Multi-OEM Coverage: One contract for Dell, HPE, Lenovo, Cisco, Fortinet, Hikvision and more.
- Dedicated Engineer: A named engineer who knows your setup.
Solutions by Industry
The same toolset, tuned to the compliance, scale and budget realities of each sector we serve.
Manufacturing
Plant-floor networks, OT security and surveillance built for 24×7 production environments
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BFSI
RBI/IRDAI-aligned infrastructure, security and disaster recovery for banks, NBFCs and insurers
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Healthcare
Secure, always-on infrastructure for hospitals, diagnostics chains and clinics
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IT / ITeS
Scalable infrastructure, leased lines and security for software companies, BPOs and GCCs
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Retail
Multi-branch networking, POS infrastructure and surveillance for stores and chains
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Education
Campus WiFi, smart classrooms and Microsoft 365 Education for schools, colleges and universities
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Frequently Asked Questions
Your IT estate needs more than break-fix. Our AMC contracts cover preventive maintenance, priority support, spare management and health reporting for servers, networks, firewalls, CCTV and endpoints — with response and resolution SLAs in writing, and a dedicated account engineer who knows your environment.
Defined SLAs, Preventive Maintenance, Spares & Standby Units, Dedicated Engineer, Health Reports, Flexible Coverage.
Multi-OEM coverage, Dell, HPE, Lenovo, Cisco, Fortinet, Hikvision.
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Our Technology Partners
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Our longstanding partnership with leading enterprise IT solution platforms enables us to deliver curated digital transformation services.
